Support
Email support@moaapps.app
Tell us your store address (yourstore.myshopify.com), which app, and what you see. A screenshot helps. We usually reply within one business day.
Common questions
All apps
How do I change or cancel my plan?
Open the app in your Shopify admin and go to Plan. Choose another plan or the free plan. Uninstalling the app also cancels billing.
The app shows in the wrong language.
The admin screens follow your Shopify admin language. Change it in your Shopify account settings; unsupported languages show in English.
Something on my storefront doesn't show.
Open Online Store → Themes → Customize → App embeds and make sure the app's embed is on. Then check the page on your live store (some parts don't show inside the theme editor).
MOA Review
Review request emails aren't being sent.
Check Request Emails: the first request must be on, and the wait time in Rules & Rewards counts from when the order is fulfilled, delivered or paid (your choice). On the free plan, requests pause once your monthly order limit is reached.
Star ratings don't show under products in collections.
In the theme editor, open App embeds → MOA Review and turn on "Stars on product cards". Stars show once a product has a published review, unless you also turn on "Show empty stars". If they appear in the wrong place, set the product card title selector there.
Can I import reviews from another app?
Yes. Go to Import & Export, download the template and fill it in from your old app's CSV export. Photos are copied from their URLs.
MOA Credit
A customer can't see their balance.
The balance shows only to signed-in customers with credit above zero. On Shopify's new customer accounts, the balance also appears at checkout.
Can I give credit to many customers at once?
Yes. In Bulk Credit, upload a CSV with email and amount columns (download the template for optional currency, expiry date and note). For a few customers, use Quick credit on the Dashboard. A whole batch can be undone.
MOA Influencer
How do creators send me their address for a gift?
Create a gift link and send it to the creator. When they fill it in, a free gift order is created in your store.
Find Packing
Where are the videos saved?
On the packing computer, in the folder you chose. They are not uploaded. Search by tracking number in the app to see which computer and file to open.
Data requests
For privacy or data deletion requests, email us from your store's email address. See the privacy policy for how data is handled.